00:00:00 - 00:00:14
Welcome back to DigitalRage. I am Jeff the producer here at Byer Company. Today we are presenting a marketing framework for using AI tools, but incorporating the much needed human touch to generate unique thoughts and credibility.
00:00:14 - 00:00:22
A brand needs a unique voice that breaks out of the AI monotone to deliver data and insights AI cannot provide. Let's dig in.
00:00:24 - 00:00:32
The whole atmosphere we are marking right now is just thick with this promise of AI or maybe threat.
00:00:32 - 00:00:40
It is. I mean, everywhere you look. Every conference, every LinkedIn post, it's this idea that AI is going to automate everything and replace all of us.
00:00:40 - 00:00:44
You can solve every problem overnight. It's exhausting, honestly.
00:00:44 - 00:00:46
It is being crammed down our throats.
00:00:46 - 00:00:53
Absolutely. That's why we really have to just pause and reset here. Because the source material we are looking at, it just cuts right through that noise with a really important voice.
00:00:53 - 00:01:01
With a really important clarification, which AI is not a magic wand. It is, and I love the synology, it's a power tool.
00:01:01 - 00:01:11
A power tool. I like that. I really do. Because a power tool, I mean, it's useless, right? It's even dangerous if you don't have a skilled person actually guiding it. You need a plan.
00:01:11 - 00:01:17
You need a blueprint and that gets to the real point of this whole framework. The goal here is not full automation.
00:01:17 - 00:01:18
It's the opposite.
00:01:18 - 00:01:27
Basically, it's to become more human, more creative, more strategic by basically delegating all that tedious repetitive work to the machine.
00:01:27 - 00:01:35
So we're trying to get the scale of AI without losing the soul of the brand or the authenticity. That's the cornerstone of everything.
00:01:35 - 00:01:41
Okay. So if we're going to pull that off, we need a real strategy. So I guess our mission today is to lay out that framework.
00:01:41 - 00:01:46
A way to weave AI into marketing that doesn't just chase efficiency.
00:01:46 - 00:01:49
A framework that stops optimizing for the robots.
00:01:49 - 00:01:57
And we have to because it feels like the default setting right now is, well, it's what the source warns about.
00:01:57 - 00:02:00
Using AI to do the wrong things faster.
00:02:00 - 00:02:01
Exactly.
00:02:01 - 00:02:03
So what does that trap actually look like?
00:02:03 - 00:02:09
You see it everywhere. It's falling into that pattern of just mass producing generic low-value content.
00:02:09 - 00:02:11
The goal is social media posts.
00:02:11 - 00:02:21
So let's say that's a solid post. Yeah, automating things that shouldn't be automated and chasing all those vanity metrics that look great on a chart but have like zero actual impact on a real human being.
00:02:21 - 00:02:23
So we're optimizing for an algorithm not a person.
00:02:23 - 00:02:27
That's it. And the source is pretty blunt about it. It calls that strategy a dead end.
00:02:27 - 00:02:28
And it feels like a dead end.
00:02:28 - 00:02:34
Like we're creating this digital world where every brand just sounds exactly the same.
00:02:34 - 00:02:43
And what happens when you feed an AI the same internet data everyone else is using the value of that basic generic information is just plummeting.
00:02:43 - 00:02:54
We're seeing proof of that every day or only I mean think about Google's AI overviews or just the huge surge in people using chat GPT for basic questions.
00:02:54 - 00:02:58
If the answer to be generated instantly its market value just drops.
00:02:58 - 00:02:59
It drops to zero.
00:02:59 - 00:03:00
Right to zero.
00:03:00 - 00:03:03
And this is where it gets really critical strategically.
00:03:03 - 00:03:09
The source brings up Kevin Indieg's point that AI is destroying the value of that old school evergreen concept.
00:03:09 - 00:03:10
To foundational stuff.
00:03:11 - 00:03:16
But at the same time it's massively raising the value of additive net new insights.
00:03:17 - 00:03:19
This has to be a huge threat to content forms.
00:03:19 - 00:03:20
It's an existential threat.
00:03:20 - 00:03:23
And we all need to really internalize this idea.
00:03:23 - 00:03:28
If your whole AI strategy is just to create and I'm quoting the source here, more the same bland slop.
00:03:28 - 00:03:30
Ah, that's a good phrase.
00:03:30 - 00:03:34
It's a great phrase. If that's what you're doing, you're just digging your own grave.
00:03:34 - 00:03:37
You have to pivot from chasing scale to demanding substance.
00:03:37 - 00:03:39
Okay, so give me a solid example of that.
00:03:39 - 00:03:43
What's the difference between bland slop and an additive insight?
00:03:44 - 00:03:49
So evergreen slop would be like the 10 best SEO practices for 2024.
00:03:49 - 00:03:51
An AI can write that in 10 seconds.
00:03:51 - 00:03:52
Right.
00:03:52 - 00:03:58
An additive net new insight would be publishing the results from your company's own six month A/B test
00:03:58 - 00:04:03
on how core web vitals actually impacted your conversion rates using your own data.
00:04:03 - 00:04:05
Something an AI can't possibly replicate.
00:04:05 - 00:04:06
It can't.
00:04:06 - 00:04:08
That unique data is what builds trust.
00:04:08 - 00:04:10
It becomes a magnet.
00:04:10 - 00:04:11
That makes a ton of sense.
00:04:11 - 00:04:14
So if generic is the dead end, we need a plan.
00:04:14 - 00:04:17
And the source boils it down to three pillars, the three A's.
00:04:17 - 00:04:18
Right.
00:04:18 - 00:04:19
Forget all the complex models.
00:04:19 - 00:04:21
This framework just stands on three simple ideas.
00:04:21 - 00:04:23
Augment, analyze, and authenticate.
00:04:23 - 00:04:26
Okay. Before we dive into each one, let's just quickly define them.
00:04:26 - 00:04:27
Augment is.
00:04:27 - 00:04:32
Augment is about helping human creativity, not replacing it.
00:04:32 - 00:04:33
Think of AI as your intern.
00:04:34 - 00:04:35
Analyze.
00:04:35 - 00:04:38
That's about using AI for what it's truly great at.
00:04:38 - 00:04:44
Finding hidden patterns in huge messy data sets that a human could never spot.
00:04:44 - 00:04:46
And the last one, authenticate.
00:04:46 - 00:04:47
That's your defense.
00:04:47 - 00:04:54
That's about making sure everything you create builds trust and actually stands out from all the generic AI content that's coming.
00:04:54 - 00:04:59
All right. Let's start with that first pillar then augment human creativity.
00:04:59 - 00:05:04
The big rule here seems to be AI is your intern, not your creative director.
00:05:04 - 00:05:05
That is the line in the sand.
00:05:05 - 00:05:08
That's what determines if you succeed or fail.
00:05:08 - 00:05:15
You use AI to get past the friction, speed up the boring parts, but you never ever let it handle the final execution.
00:05:15 - 00:05:17
But there's a risk there, isn't there?
00:05:17 - 00:05:19
I mean, marketers are pushed for speed.
00:05:19 - 00:05:22
What stops them from just letting the AI write the final copy anyway?
00:05:22 - 00:05:24
What about changing the use case?
00:05:24 - 00:05:28
Focus on reducing friction, you know that feeling of staring at a blank page.
00:05:28 - 00:05:31
Well, instead of trying to rate 10 great subject lines, you ask the AI for five.
00:05:31 - 00:05:33
You probably won't use any of them as is.
00:05:33 - 00:05:36
But seeing them, it sparks a human idea.
00:05:36 - 00:05:39
Maybe you combine two or you see an angle the AI totally missed.
00:05:39 - 00:05:41
So it's a creative sparring partner.
00:05:41 - 00:05:48
Exactly. It generates the raw material and the human takes the time they saved and applies judgment, nuance, creativity.
00:05:48 - 00:05:56
We see this with visual stuff too, right? Using tools like mid-journey or deli to just spitball concepts when a designer is stuck.
00:05:56 - 00:05:58
Yes, you get that rapid ideation.
00:05:58 - 00:06:06
But then a real designer takes those concepts and executes them with the right brand feel, the technical skill, the emotion.
00:06:06 - 00:06:08
The AI is the spark.
00:06:08 - 00:06:11
The human provides the professional polish.
00:06:11 - 00:06:13
And this applies to personalization at scale too.
00:06:13 - 00:06:18
The source mentions AI can draft say 100 personalized email intros.
00:06:18 - 00:06:19
Which is an incredible time saver.
00:06:19 - 00:06:25
But a human has to add that final authentic touch, that one sentence that shows you are actually paying attention.
00:06:25 - 00:06:28
That's the part AI can't fake, the real human emotion.
00:06:28 - 00:06:29
It can't.
00:06:29 - 00:06:32
So the takeaway here is really simple. Look at your workflow this week.
00:06:32 - 00:06:34
Pick one creative task you absolutely hate.
00:06:34 - 00:06:39
Use AI for the rough draft and then spend all that time you saved making it brilliant.
00:06:39 - 00:06:41
A huge shift in how we use our time.
00:06:41 - 00:06:46
Okay, so once we've augmented creativity, we need to aim it at the right people.
00:06:46 - 00:06:48
That brings us to pillar two.
00:06:48 - 00:06:51
Analyze the signal in the noise.
00:06:51 - 00:06:57
And this, I mean, this is where AI goes from being a helpful intern to an essential strategic partner.
00:06:57 - 00:06:58
Humans.
00:06:58 - 00:07:04
We are just terrible at spotting complex patterns in massive data sets.
00:07:04 - 00:07:06
Our brains just aren't wired for it.
00:07:06 - 00:07:08
Not at all. We look for simple cause and effect.
00:07:08 - 00:07:12
But reality is messy. AI is built for that mess.
00:07:12 - 00:07:15
So it's about going deeper than just surface level demographics.
00:07:15 - 00:07:17
What does that analysis look like?
00:07:17 - 00:07:20
It means you move past basic segments like, you know, millennials in Chicago.
00:07:20 - 00:07:25
You have AI tools actually cluster your audience into these microsegments based on their behavior.
00:07:25 - 00:07:26
I'm kind of behavior.
00:07:26 - 00:07:34
For instance, an AI might notice that customers who frequently look at both your pricing page and your support docs end up having a 30% higher lifetime value.
00:07:34 - 00:07:36
That's a segment you can actually do something with.
00:07:36 - 00:07:39
So it's predictive. It tells you where to focus your creative energy.
00:07:39 - 00:07:45
Precisely. And maybe the most powerful example is using AI to find out why your customers are churning.
00:07:45 - 00:07:48
Instead of just guessing, you feed it thousands of support tickets.
00:07:48 - 00:07:50
Chat transcripts survey responses.
00:07:50 - 00:07:54
And it finds patterns that a human agent would miss.
00:07:54 - 00:08:00
A human agent, dealing with things one by one, might just categorize 100 tickets as cancellation requests.
00:08:00 - 00:08:01
A generic tag.
00:08:01 - 00:08:11
But the AI analyzes the actual text and might find that say a specific bug in the mobile payment interface is mentioned in 80% of those conversations.
00:08:11 - 00:08:15
The individual agent misses the pattern, but the AI connects the dots.
00:08:15 - 00:08:18
So the takeaway is, stop staring at spreadsheets.
00:08:18 - 00:08:21
Stop staring at spreadsheets that don't tell the whole story.
00:08:21 - 00:08:28
Feed your data into an AI tool and ask to really specific question like, what is the one hidden pattern here that I am missing?
00:08:28 - 00:08:31
And then this is key. You have to actually act on what you find.
00:08:31 - 00:08:39
You have to commit resources to it. That's the difference between using AI for efficiency versus using it for a real competitive advantage.
00:08:39 - 00:08:44
And that advantage brings us to the third pillar. Authenticate everything.
00:08:44 - 00:08:51
If the first two pillars are about creating better and understanding deeper, this one feels like it's about survival.
00:08:51 - 00:08:57
It is. The source literally calls the internet a cesspool of AI generated slop.
00:08:57 - 00:09:01
Strong words. Very strong. But it points to a critical truth.
00:09:01 - 00:09:05
When content becomes a commodity, authenticity is your most valuable asset.
00:09:05 - 00:09:10
Trust is the new currency. You have to be the signal in all that noise.
00:09:10 - 00:09:13
So how do you do that? How do you earn trust when everyone's using the same tools?
00:09:13 - 00:09:21
You lead with the one thing only you have. Unique proprietary data. This means you have to start publishing your own research, your own case studies.
00:09:21 - 00:09:26
AI can summarize the internet, but it can't replicate the data that's behind your company's firewall.
00:09:26 - 00:09:29
And you have to step out from behind the text on a screen.
00:09:29 - 00:09:33
Yes. The framework is big on this. Lean into formats like video on podcasts.
00:09:33 - 00:09:39
Show your face. Show your team. It's so much harder for AI to fake a real unscripted human conversation.
00:09:39 - 00:09:42
The medium itself becomes a form of authentication.
00:09:42 - 00:09:44
And finally, have an opinion.
00:09:44 - 00:09:51
Have a strong opinion. The source sites the Edelman Trust barometer, which shows people trust experts.
00:09:51 - 00:09:58
If you have a bold point of view on your industry, share it. Don't just recite the consensus that an AI could summarize.
00:09:58 - 00:10:05
So the challenge for everyone listening is to look at their content calendar and ask for every single piece could an AI have written this.
00:10:05 - 00:10:09
And if the answer is yes, you either scrap it or you pivot immediately.
00:10:09 - 00:10:16
You add a personal story, your own data, a controversial take, something that proves a human was here.
00:10:16 - 00:10:24
Okay, so let's put it all together. Augment, analyze, authenticate. What does this mean for the future of marketing? It sounds like a pretty big shift.
00:10:24 - 00:10:30
It is a massive shift. The bottom line is that the future isn't human versus AI. It's human with AI.
00:10:30 - 00:10:38
The winners will be the marketers who use AI to handle the scale and the data, which frees up their human team for the really critical work.
00:10:38 - 00:10:42
The work that can't be automated. Building relationships, coming up with game-changing ideas.
00:10:42 - 00:10:48
Exactly, but that takes discipline and the source gives a really clear three-step action plan to get started.
00:10:48 - 00:10:49
Okay, let's hear it.
00:10:49 - 00:10:58
First, appoint an AI Augmenter. Pick one person whose job it is to find one new way to augment your team's creativity every single week.
00:10:58 - 00:11:00
It forces you to keep experimenting.
00:11:00 - 00:11:01
I like that.
00:11:01 - 00:11:02
Number two.
00:11:02 - 00:11:10
Run one deep analysis. This month, not this year, use an AI to find one hidden insight in your data
00:11:10 - 00:11:14
and then actually build a campaign around it. Don't just let it sit in a report.
00:11:14 - 00:11:15
And the third step.
00:11:15 - 00:11:22
Kill one generic piece of content. Just get it off your calendar. Replace it with something only your brand could create.
00:11:22 - 00:11:28
A deep customer story and opinionated think piece. You have to starve the slot machine to feed the authenticity engine.
00:11:28 - 00:11:36
The power tool is here. It's ready. But the real work, the work that builds trust and gets results that aren't a commodity that still belongs to us.
00:11:36 - 00:11:44
The hype is going to fade, but the results from this kind of discipline approach won't. It's all about where you choose to invest your irreplaceable human time.
00:11:44 - 00:11:47
That leads perfectly to our final provocative thought for you today.
00:11:47 - 00:11:54
We've talked a lot about this need to authenticate by leading with your own proprietary data.
00:11:54 - 00:12:02
We know the source covers industries like cybersecurity, marketing analytics, SEO, all places where unique data is king.
00:12:02 - 00:12:10
So if we all accept that AI is rapidly making generic information totally worthless, it raises a really high stakes question for you and your team.
00:12:10 - 00:12:11
Which is?
00:12:11 - 00:12:19
How quickly do you need to fundamentally shift your resources, your time, your budget away from creating basic top of funnel content
00:12:19 - 00:12:25
and toward funding unique proprietary research that establishes you as the only trusted expert in your field?
00:12:25 - 00:12:26
Something to think about.
00:12:26 - 00:12:30
Something to chew on as you build your plan. This has been The Deep Dive. Thanks for joining us.
00:12:30 - 00:12:36
Reach out to us at jbuyer.com, commenting questions, follow us at buyer company on social media.
00:12:36 - 00:12:39
And if you be so kind and under these written reviews, it will be more useful.
00:12:39 - 00:12:49
[MUSIC]